1. Overview
Alisouq.com ("Alisouq", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, services, and marketplace platform.
Alisouq.com is operated by ALI SOUQ PORTAL L.L.C, a company registered in the United Arab Emirates.
Alisouq acts as the data controller for personal information collected through the platform.
By using Alisouq.com, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly, including:
- Name, phone number, and email address
- Delivery and billing address
- Account login details
- Payment information (processed securely via payment providers)
- Order details and purchase history
- Communications with customer support
2.2 Automatically Collected Information
We automatically collect certain data when you use our platform:
- IP address and device information
- Browser type and usage data
- Pages visited and interaction data
- Cookies and tracking technologies
2.3 Information from Third Parties
We may receive information from:
- Delivery partners (e.g., updated address or delivery status)
- Payment service providers
- Marketplace sellers (for order fulfillment)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account and provide customer support
- Communicate with you regarding orders, updates, and offers
- Improve our website, products, and services
- Personalize your shopping experience
- Prevent fraud and ensure platform security
- Comply with legal and regulatory requirements
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality (e.g., shopping cart, login)
- Analyze traffic and performance
- Remember your preferences
- Provide relevant advertisements
Cookies may include session cookies, preference cookies, and analytics cookies used to understand user behavior.
You can control cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.
5. Sharing of Information
We do not sell your personal information. We may share your data only in the following cases:
5.1 Marketplace Sellers
As a marketplace, we share necessary personal and order information (such as name, contact details, and delivery address) with sellers to fulfill your orders.
5.2 Service Providers
We share information with trusted third parties, including:
- Payment processors
- Delivery and logistics partners
- IT and hosting providers
- Marketing and analytics services
These parties are authorized to use your information only to perform services on our behalf.
5.3 Legal Requirements
We may disclose information if required to:
- Comply with applicable laws or regulations
- Respond to legal requests
- Protect our rights, users, or platform
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure servers and encrypted data transmission
- Restricted access to personal data
- Compliance with applicable security standards
However, no system is completely secure, and users are responsible for maintaining the confidentiality of their account credentials.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
8. Your Rights
In accordance with applicable UAE laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent for marketing communications
You can manage most of your information through your account or by contacting us.
9. Marketing Communications
- You may receive promotional emails or notifications from us
- You can opt out at any time using the unsubscribe link or account settings
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Children’s Privacy
Alisouq.com is intended for use by individuals aged 18 and above.
If you are under 18, you may use the platform only under the supervision of a parent or legal guardian. The parent or guardian is responsible for any activities conducted by minors on the platform.
We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal data has been collected from a minor without proper authorization, we may take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact Us
For any privacy-related questions or requests, please contact:
ALI SOUQ PORTAL L.L.C
Customer Support: +971 54 306 4845
Email: customerservice@alisouq.com
Working Hours: Monday – Sunday, 9:00 AM – 8:00 PM (GST)
14. International Data Transfers
Your information may be stored and processed in countries outside the United Arab Emirates where our service providers or infrastructure are located. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.